Ball Acura Alternative Transportation Policy

Ball Acura Alternative Transportation Policy

Dear Valued Client,

Ball Acura understands the importance and time involved in servicing and maintaining your Acura. We have alternative transportation options including a shuttle service. Recently a number of customers have asked questions about different transportation options, and we would like to take this opportunity to clarify and state alternative transportation options and policies.

• Customers must have a schedule service appointment for a loaner vehicle due to a small number of loaner cars available. (Please note, all efforts will be made to accommodate customers in an emergency situation if possible.)
• To obtain a loaner vehicle, work on the vehicle must be a factory warranty repair or exceed 4 hours of labor. Customers with less than 4 hours of work are invited to wait in our customer lounge, or be provided with a shuttle ride within 10 miles of dealership or to a rental car agency.
• All loaner car customers must be 21 years of age, possess a valid drivers license with a current proof of insurance card that matches the vehicle they are dropping off for service.
• Every attempt is made to keep our loaner car appointment, however this is dependent on other customers returning loaners on a timely basis.

We appreciate your business and look forward to seeing you at your next visit here at Ball Acura!